In today’s issue …
- Causes & Prescriptions for Chaos
- less than 369 words, total reading time 2 minutes
One observation of hundreds of CI companies is the relative level of chaos in many of the businesses is high. Yes, there is a high degree of stress and unruliness that seems to accompany the day-to-day operations.
So here let’s examine the sources and causes of chaos and later we will offer some prescriptions.
What causes chaos? Or, the disorderly conduct of the business.
Here are five leading causes in CI companies:
Interruptions to the regular flow: unexpected curveballs in midst of the normal workflow.
Financial stress: lack of cash or profit to keep things moving seamlessly
Inconsistent leadership: employees have a hard time knowing where the leaders will direct them.
Reactive culture: nothing is pre-planned everything is a reaction to something.
Contending resources: most often project and service resources that get re-directed.
So, what best practices can help?
Have a system for dealing with changes and interruptions. Identify the common type of interruptions that is most disruptive; know how to resolve them and communicate clearly to all involved.
Lack of cash and profit is driven by other poor decisions: pricing and/or bidding practice, poor collection or request for payments process, unfavorable terms or bad compensation practices. All of these can be and should be fixed. The business model should not have this cause of chaos anywhere close to the radar of the business.
Teach problem solving and customer response consistently in your company. Every employee should be able to answer the question what would the Boss do?
There is a time to react but it is not all the time. Have work plans. Have contingency plans if something can go wrong. Encourage people to be proactive, recognize and reward them.
As soon as you can quarantine service resources from project resources. Schedule time when you can draw on project people. Set realistic expectations with clients. Reducing the number of ad-hoc, knee-jerk re-assignments of people will help overcome contention of resources.
Opt for an environment of in control versus chaos. Highly chaotic environments are a reflection on the leadership. The solution is in involving the team to avoid chaos and to be purpose-driven; creating a positive, proactive environment.
When you choose, we hope you will choose the later.