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What Should I Document In My Business?

November 6, 2018

 IN THIS ISSUE:

 

 

Focusing on Process

 

362 words,

total reading time 2 minutes

 

 

 

 

There certainly is a lot of talk about process and how it can help you escape the chaos in the business and grow more organically.

 

We find that most companies don’t have documented procedures or processes. Most are impromptu and almost tribal in the knowledge and the practices they deploy. This leaves them open to many errors, inefficiencies and costs/aka waste.

 

First, there are over 20 to 30 basic processes that should be documented in a CI business. A starter list is included at the end of this coffee.  But how should one capture the essence in a way that the processes get visibility and use. And more importantly how do they get ingrained in what you do?

 

First, let’s start by saying process development should be a team sport. No corner office guru can do it alone. And if they could, there would be no buy in or level of importance assigned to it.

 

Process is nothing more than describing the steps required to get to a desired result: each step having an output and becoming the input to the next step. Good processes achieve the right results every time and reduce the chance of error and inefficiency.

 

Second, choose a method for discussing and capturing processes that fits your organization. A simple step sequence can be a good beginning. I prefer a process map where responsibilities are highlighted in “swim” lanes and flows are indicated graphically.

 

Illustrated here

 

 

 

Don’t try to conquer the world all at once. Take a process or two and work through them. Let them marinate with the team and revisit them for improvement and expansion of detail.

 

If done well, you will get a truly motivated team committed to following and improving the process. It’s not about perfection, its about getting everyone on the same page.

 

Agree on a roadmap of the processes that are the most important to the business and work to get to all of them sooner than later.

 

Stay VITAL and great success with your process approach!

 

Paul & Steve

 

LIST OF PROCESS CANDIDATES

 

CLIENT EXPERIENCE

 

MARKETING

 

SELLING

 

RE-ENGAGEMENT

 

BUSINESS DEVELOPMENT

 

DESIGN & PROPOSAL

 

WORK DOCUMENTS

 

CONTRACTS, BILLING, COLLECTION

 

PROJECT TRACKING

 

Production Scheduling

 

Production Purchasing  

 

Production Warehouse/Staging 

 

Production Project MGMT

 

Production Field Reporting

 

Production Billing

 

HR Admin of Benefits

 

HR Hiring

 

HR Review Performance

 

HR Developing Skills

 

HR Terminating Employees

 

FINANCIAL

 

BUSINESS INTELLIGENCE

 

BUSINESS MODEL DESIGN/DEVELOPMENT

 

SALES OPPORTUNITIES & PIPELINE

 

SERVICES

 

SERVICE PLANS MGMT

 

SERVICE CALLS

 

MONITORING & MANAGED SERVICES

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